Get in touch with the Carousel team.
Questions about the product, an integration, a partnership, or your workflow — we read every message and reply within a day.
Four ways in, depending on what you need.
General inquiries
Anything about Carousel, the company, or the platform.
hello@oncarousel.comReplies within 24 hoursSales & operations
Demos, pricing, rollout planning, and volume questions.
sales@oncarousel.comReplies within 24 hoursSupport
Help with a live workflow, integration, or applicant issue.
support@oncarousel.comSame business dayBilling & partnerships
Invoices, refunds, referrals, and technology partnerships.
partners@oncarousel.comReplies within 2 business daysCapital divisions
Enquiries about the vehicles, for eligible investors.
capital@oncarousel.comReplies within 2 business daysTell us what you are working on.
Before you write.
How quickly will someone reply?
Within one business day for email and forms. Support tickets are triaged first.
Which address should I use?
hello@ for anything general, sales@ for demos and pricing, support@ for live workflow issues, recruitment@ for roles, partners@ for billing and partnerships, capital@ for the capital divisions.
I want a demo — should I use this page?
You can, but Book a demo is faster; it puts you straight onto a calendar.
I need help with a live workflow.
Open a ticket in the Help Center so it reaches an engineer with your account context attached.
Do you offer phone support?
Yes — +1 (855) 508-8989, Monday to Sunday. Written channels are usually faster.
The infrastructure of yes.
See your intake run on Carousel — every rail, one demo.