Carousel lets BH Holdings manage 10× the properties on the same team.
Working a file took most of the day and capped how far the business could grow. Time per file fell 76%, back-and-forth now happens only on edge cases, and the ceiling moved.
What ten weeks of integrated screening did to the ceiling.
- The same small team now runs 10× the properties it could manage before.
- Working a file stopped taking the day — time per file fell 76%.
- Chasing applicants became the exception, not the process — only about 4% of files still need it.
Meet BH Holdings.
BH Holdings screens tenants on behalf of property managers and landlords — a business whose growth is measured in doors, and whose capacity is measured in people.
That is the constraint the whole operation ran into. Every additional property meant more files, and every file meant hours of collecting, confirming and following up. Wanting to expand and being able to expand were two different things, and the gap between them was manpower.
- Industry
- Property management
- Serves
- Property managers and landlords
- Using Carousel for
- Tenant screening & financial verification
- Time to results
- 2.5 months
Growth was capped by the hours in a file.
Working a single file consumed most of a day's attention.
Collecting documents, confirming income, checking what came back and recording it — the work was neither difficult nor optional, and it scaled linearly with the number of properties under management. A team could only hold so many files at once.
Expansion meant hiring, and hiring is slower than demand.
Because capacity was a function of headcount, taking on more doors meant taking on more people first. The bottleneck sat between wanting the business and being able to service it.
One dashboard, and the file works itself.
Screening runs as one integrated flow rather than a set of tasks.
The applicant moves through a single guided process. What used to be assembled by the team now arrives assembled, and what used to be confirmed by the team is confirmed at the source.
The dashboard holds the state of every file.
The team sees where every screening stands without asking anyone. Following up stopped being a job of remembering and became a job of glancing.
Manual handling is reserved for the genuine exceptions.
Files that need a human conversation still get one. They are now roughly one in twenty-five, rather than all of them.
The same team, ten times the doors.
Less time per file
Time spent working a file fell by 76% against BH Holdings' own prior process, inside a two-and-a-half-month engagement.
Files still needing back-and-forth
Chasing an applicant went from being the process to being an edge case, on roughly four percent of files. The other ninety-six percent complete without anyone intervening.
More properties on the same team
The capacity ceiling moved. A small team now manages ten times the properties it could before, without the hiring that used to be a precondition for growth.
We wanted to expand, and we were stuck behind the bottleneck of everything it took to work a file. With Carousel and their dashboard, we’ve been able to scale our operations heavily.
Noah S.BH Holdings
In good company
The teams on Carousel — what they shipped, and what it gave back.
The infrastructure of yes.
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