Carousel helps Holand Leasing cut applicant drop-off by 41%.
Structured intake took the application on the leasing floor from ninety minutes to under thirty, cleared the F&I queue behind it, and kept far more buyers in the deal.
What fourteen months of intake built for the floor unlocked.
- The floor got an hour back on every deal — intake fell from 90 minutes to under 30.
- F&I stopped rebuilding files before reviewing them — review time improved 70%+.
- Same traffic, more deals held — applicant drop-off fell 41%.
Meet Holand Leasing.
Holand Leasing is a vertically integrated automotive operation running premium, used and leasing under one roof, taking credit applications across all three on the same floor.
An integrated operation feels a slow application twice. The customer is sitting on the floor while it happens, and the same file lands in F&I unverified an hour later. Every minute spent collecting information is a minute the deal is still capable of walking out the door, because on a leasing floor the applicant is not filling in a form at home. They are waiting.
- Industry
- Automotive retail & leasing
- Segments
- Premium, used, leasing
- Operating model
- Vertically integrated
- Using Carousel for
- Intake, KYC & bank verification
- Time to results
- 14 months
The deal slowed down at exactly the place the customer was sitting.
Intake ate ninety minutes of floor time, and buyers left during it.
The application was assembled by hand while the customer waited. Ninety minutes is long enough for interest to cool and for a buyer to decide to go home and think about it, and a meaningful share of them did. It also held a desk on one deal that could have been running two.
F&I received files it could not take at face value.
Identity arrived as a photographed document and income as a submitted PDF, so the work of checking both landed downstream. Review could not begin until the file had effectively been rebuilt, and manually collected documents carry a fraud exposure that no amount of care further down the line fully removes.
We weren't losing those deals on price. We were losing them to paperwork.
Holand LeasingF&I, Holand Leasing
One structured intake, verified before it leaves the floor.
Carousel replaced the manual application with a structured flow.
The same information is collected in a guided sequence built for the floor rather than for a filing cabinet. Applications complete in under thirty minutes, and the customer spends that time inside the deal instead of inside the paperwork.
Carousel verifies identity and income at the source.
KYC runs against the document itself rather than a photograph of it, and open banking connects directly to the applicant's bank account in place of submitted statements. Both the ID and the bank-statement fraud vectors close at intake, and F&I receives a file it can act on rather than one it has to audit.
One integration, no change to how the floor works.
Carousel runs behind the existing application process and routes finished, verified files into the same F&I queue the team already uses.
A faster floor, a file F&I can trust, and more deals held.
Back on every application
Intake fell from ninety minutes to under thirty against Holand's own prior process. That hour returns to the desk on every application taken.
Faster F&I review
With identity and income verified before the file arrives, F&I stopped rebuilding applications before reviewing them. Review time improved by more than 70% against their prior baseline, with no change in headcount.
Less applicant drop-off
The same floor traffic produced materially more completed applications. Buyers who would previously have left partway through the paperwork stayed in the deal, which is where the hour of recovered floor time turns into signed business.
Our floor used to lose people to the paperwork. Now the application is done in under half an hour, identity and banking are verified before the file reaches us, and F&I is reviewing instead of rebuilding. More of the people who walk in end up driving out.
Holand LeasingF&I, Holand Leasing
In good company
The teams on Carousel — what they shipped, and what it gave back.
The infrastructure of yes.
See your intake run on Carousel — every rail, one demo.